Supporting the insurance sector to protect the things that matter

At ONCALL, we understand that when things go wrong, making a claim can be very stressful, especially when there is a language barrier.

By providing access to ISO 9001: 2015 certified language services which include onsite and on-demand telephone interpreting services as well as translation services, we support insurance companies in communicating effectively with their culturally and linguistically diverse customers who wish to make an insurance claim or complaint.

Risk Mitigation

ONCALL’s interpreters and translators are qualified and/or certified and highly specialised to ensure your customers fully understand the claims procedure.

Enhanced Customer Engagement

By allowing your customers to communicate with you in their own language, you are able to extend your customer base and increase market share.

Increased Productivity

Your Claims and Dispute Resolution Officers reduce time taken to interview your multicultural customers and are able to manage more claims.

Interpreting and translations specialists for Insurance

ONCALL understands that the success and growth of insurance firms relies on attracting and retaining a large multicultural customer base. Providing documentation and marketing materials in a buyer’s native language can assist in the customer journey as it is more likely to resonate with them and convert a prospect into a paying customer.

Whether you require the translation of complex claims and policy documentation or an onsite interpreter to attend a claims interview, ONCALL has a solution to meet your specific requirements.