Telephone Interpreting Service


Telephone interpreting

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Telephone Interpreting Service

Fast, Affordable Help When It Matters The Most

At ONCALL, we have access to a pool of interpreters across Australia and around the world, which is vital when handling urgent requests or emergencies and when dealing with new or emerging languages. ONCALL’s Interactive Voice Response (IVR) system can handle multiple parties communicating at any one time. Interactive Voice Response makes it easy to conduct planned or last minute multilingual engagements with ease and accuracy!

Our telephone interpreting service is proven, cost-effective, and efficient for clients, especially in emergencies or for rural and regional requirements.

Our Interpreters

With ONCALL, you gain access to a network of individuals who are:

Qualified, Accredited, and Experienced

Professional and Reliable

Available 24/7

Bound by Confidentiality Agreements

Ad Hoc Bookings

ONCALL offers clients an efficient, user-friendly and personalised on demand telephone interpreting service for those last minute requests. The minimum duration is 15 minutes and you can conduct both two-way and three-way telephone link ups for all ad hoc bookings. The second or third party is called directly by ONCALL while the professional is on hold. Fast, efficient telephone interpreter service could never be simpler!

Pre-booked Bookings

ONCALL’s pre-booked telephone interpreting service means there is no waiting for phones to be linked up. We obtain all the necessary contact information in advance and can call you back when the interpreter and the client are on the line ready to go, thus providing a cost-effective, seamless solution for all parties.

Pre-booked bookings are usually encouraged for bookings of a longer duration in order to secure the highest qualified interpreter. It is also beneficial for complex assignments, when specialist knowledge is required or the availability of interpreters in a particular language is limited. You can conduct both two-way and three-way telephone link ups for all pre-booked engagements.

The professional has a choice of calling to connect the call at the requested time or allowing ONCALL to connect the call for you. You will need to specify how you would like the call to be connected upon request. A direct contact number is preferred for all pre-booked telephone interpreter service bookings where ONCALL is required to connect the call.

Interpreting Quality Management

All telephone interpreters registered with ONCALL have undergone strict and rigorous recruitment procedures including reference checks and qualification checks. Each interpreter is subject to further training and continuing professional development. For our clients, this provides reassurance that a high level of telephone interpreting services will be provided as standard, regardless of region or language.

Our telephone interpreting service is regularly spot-checked by our in-house quality team to ensure that the level of service we provide to our clients is of a consistently high standard.